frequent questions

 

 

+ What can I expect at my first consultation?

During your initial consultation we will assess your concerns and develop a customized treatment plan. We will provide your treatment estimate during or shortly after your initial consultation. The appointment will take approximately 30 minutes. What to email or bring to your initial consultation: recent dental xrays, dentist referral, and dental insurance information.

+ Do I need a referral?

You do not require a referral to see a periodontal specialist. Many of our patients do come to us with referrals. In addition, have many individuals come on their own or referred by our patients.

+ Do you take my dental insurance?

We accept all insurance with the exception of HMO plans. We will perform a benefits check and submit your insurance claims for you. You will be responsible to pay for your patient portion at the conclusion of each treatment.

+ How can I pay for my future treatments?

Payment is required at the completion of each treatment. We accept cash, check, major credit cards, CareCredit. A deposit is required to reserve surgical appointments.

+ What is your cancellation policy?

If you need to cancel your appointment we require 48 hours notice. Please contact us at your earliest convenience so we can reschedule your appointment. If notice is not received within this time frame, you may be charged a cancellation fee.

+ What are parking and public transportation options?

Patient parking is available in both front and back parking lots of the professional complex. There is a bus stop on the corner of Hollister Avenue and Patterson, across from the Goleta Valley Cottage Hospital.

+ Why does dental insurance not always pay for treatment?

HOW DENTAL PLANS WORK
Almost all dental plans are a contract between your employer and an insurance company. Your employer and the insurer agree on the amount your plan pays and what procedures are covered.

THE ROLE OF OUR DENTAL OFFICE
Our goal is to help you take good care of your teeth. Many offices will file claims with your dental plan as a service to you. The part of the bill not covered by your dental insurance is your responsibility.

COST-CONTROL MEASURES USED BY DENTAL PLANS
UCR (Usual, Customary and Reasonable Charges): are the maximum allowable amounts that will be covered by the plan. UCR can set whatever amount they want to UCR charges. They may not match current actual fees charged by dentists in a given area. If your dental bill is higher that the UCR, it does not mean your dentist has charged too much. It could mean your insurance has not updated its UCR to a given area.

ANNUAL MAXIMUMS
this is the largest dollar amount a dental plan will pay during the year. Your employer decides the maximum levels of payment in its contract with the insurance complany.

Other cost-control measures: Pre-existing conditions, frequency limitations, not dentally necessary, least expensive alternative plant.

We will research your insurance benefits to help you determine how to maximize your benefits and keep your dental health the top priority.